May 19, 2008
With the rising cost of telecommunication these days, companies are looking into more creative ways of doing business over the phone. One such technology today is the VoIP phone systems. It is a web based voice service technology that can change the lives of business people around the globe. Imagine being able to call anywhere around the world at a fixed rate. This spells savings for a lot of companies! BPO companies and contact centers can really benefit from this technology but I guess they would have to work around how to generate call statistics for the agents. I look forward to see this technology at work.